Privacy & Cookie Policy

Products and orders

All products sold through the site are subject to availability. All orders, of any size, are subject to acceptance by the company; this acceptance can be denied at the discretion and without any reason. The quality and quantity of the pieces, the technical description, the dimensions, the sizes and other information provided in the product sheet are true and controlled; however, it should be noted that - due to the nature of digital images - colors and materials may appear slightly different from the original. ITALIAN THINK reserves the right to modify or delete any information at any time and without providing explanations. Only users legally of age according to the laws of the country of origin will be able to carry out transactions through the portal. By registering on the portal, the user declares to be of age and to accept the following
conditions of use, as well as being responsible for any information provided upon registration and subsequently for any purchase.


Shipping

In the event that one or more products are not immediately available (out-of-stock) we reserve the right to cancel or delay the shipment, to replace the missing pieces or to ship the pieces in stock, as agreed with the client.
ITALIAN THINK guarantees the utmost professionalism at every stage of the purchase, having said that, the delivery times of the goods may vary depending on the place of arrival. The company declines all responsibility for any delays not attributable to it or problems related to the customs legislation of the country of delivery. If you want to calculate the average delivery times for your country, please check the shipping table. In case of problems related to the purchase or shipment of the product, you can contact our customer service within 14 days of receiving the product.


Payment

Payment for purchases on the portal must be made according to the methods and times agreed with the company at the time of confirmation of the purchase. ITALIAN THINK reserves the right to cancel and / or refund orders placed by the customer if it deems it necessary and without any reason. The customer is free to choose between the forms of payment made available by the company at the time of check-out. The company reserves the right to report any improper use of electronic payment methods or other illegal or suspicious activities to the competent authorities. These activities will be reported to the competent international trade authorities and to the authorities involved locally.


Guarantees and responsibilities

Any liability relating to the contents of any websites that lead, directly or indirectly, to the portal www.italianthink.com or to other company portals is excluded. All products sold on the portal comply with European standard regulations. Therefore all the products sold are accompanied by a European guarantee, according to the standards indicated by it. The company will do everything in its power to keep the site active and updated, however it may happen that, for technical reasons, the portal is temporarily unavailable from time to time, or not optimized for use through some specific browsers. We cannot guarantee the absolute absence of technical or content errors; any malfunctions of the portal will not be prosecutable or attributable to us. ITALIAN THINK will not accept any responsibility for any loss or cancellation of personal data entered on the portal even if caused by it. To request a refund, the product must be returned with the original tag and in excellent condition. If you have received material other than the one ordered, we will make a refund and / or a refund
replace the asset in question totally free of charge. Any errors of this type must, however, be promptly reported to our customer service before being able to request any type of intervention. To support you at all times, we have created a customer service to address any complaints or problems. This service will be active at the times and in the forms provided by us. For problems or complaints, it is necessary to submit a detailed complaint so that all the necessary assistance can be provided. If you wish to send a complaint or complaint, fill out the appropriate forum. Some products (usually in conjunction with special offers) may be non-refundable, this possibility will be duly reported through the product data sheet. ITALIAN THINK puts all its technology at your disposal to make every transaction safe.
 
Exports

All goods sold outside of Italy may be subject to local taxes or different customs regulations. ITALIAN THINK is not responsible for any customs duties applied by the receiving country. For any information on the possible presence of obstacles of this type, it is necessary to contact the customs authorities of the receiving country. All products are accompanied by regular billing. Virtual copy of the invoice can be sent in advance upon request at the time of payment. Some products in the catalog may not be available in specific countries due to local limitations. ITALIAN THINK reserves the right to deny the purchase of any product without any explanation.


Right of withdrawal with reference to legislative decree 206 of 2005

It is possible to cancel your order before shipment but only in agreement with ITALIAN THINK and upon written communication. For details on this possibility, please contact our customer service. ITALIAN THINK provides the possibility to unsubscribe from the portal at any time and / or modify your personal information without the need to provide explanations. The user has the right to exercise this right within 14 days from the day of delivery of the goods.


Customer service

It is our mission that the customer is satisfied with his purchase and comes back at every new occasion. For this reason we provide you with a customer service to which you can contact for any clarifications, assistance or complaints. If you notice serious problems, before contacting the competent authorities, we invite you to contact ITALIAN THINK so that the procedures for a conciliation can be started.


More information

ITALIAN THINK will not use your personal data for purposes other than those indicated on the portal. The data released to the company will be stored with IT tools and automatically added to our mailing lists and customer lists. If you wish to change your privacy settings, please do so through your personal area. Should any part of this Terms and Services Agreement (TOS) be deemed illegal by any local court of law the remainder will continue to apply. It will not be possible to attribute to the company any problems related to circumstances not dependent on it. These conditions and terms of use (TOS) are governed by Italian law. Any dispute not otherwise regulated will be managed by the competent territorial office.


Privacy Policy
In compliance with current regulations and with particular reference to Legislative Decree no. 196 of 30 June 2003 (Privacy Code)

ITALIAN THINK informs that the data provided through the use of the ITALIAN THINK portal can be processed, always and in any case, having regard to the legal obligations mentioned above. According to Article 4, paragraph 1, letter A, of the Privacy Code, processing must be understood as: "any operation or set of operations, carried out with or without the aid of electronic or automated means, concerning the collection, registration , the organization, the conservation, the elaboration, the
modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, cancellation and destruction of data ". By data we mean all personal or business information collected while browsing the portal.

Holder of the treatment

The data controller is ITALIAN THINK, in the person of the legal representative of the company Omniaweb srls who undertakes to ensure the protection of your privacy. Your information will be used exclusively for the requested transactions and for any national and international legal communication obligations related to trade.
 
Purpose of the processing

The data collected, processed lawfully and fairly, will be used by ITALIAN THINK, with prior consent, only and solely for the purposes described below: to provide the services presented on the site and to send purchased and / or promotional material. related to ITALIAN THINK; to provide information to any delivery companies and / or other companies belonging to the same group with
which ITALIAN THINK has entered / will enter into commercial agreements; for the activity of possible verification of the data provided, also by means of cross-checks, sharing and continuous and reciprocal updating of data, with external databases, and / or with those companies which the commercial partners of ITALIAN THINK use / will use for integrate customer or credit rating
required for purchases; to check the level of customer satisfaction; for commercial communication, offering products or services, sending advertising material, carrying out market research by ITALIAN THINK or other companies belonging to the same group, through letters, telephone, e-mail, and others means; to carry out legal obligations in general. We inform you that you are free to give your consent or not to the processing of personal data for the aforementioned purposes; however, it is our obligation to inform you that your refusal to give this consent will make it impossible for ITALIAN THINK to provide you with the requested service, without prejudice to the provisions of art. 7, paragraph 4, of the Privacy Code in case of opposition "to the processing of personal data concerning you for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication". We remind you that your data will in no case be
transferred to third parties unrelated to the commercial relationships stipulated with ITALIAN THINK. We also remind you that registering on the portal constitutes proof of acceptance of this regulation and our Terms of Service. ITALIAN THINK reminds you that the responsibility for the truthfulness of the data communicated remains with the customer.

Categories of subjects to whom the data may be communicated

The data provided may be communicated by virtue of the purposes described above to: companies that carry out advertising, postal or communication services with which ITALIAN THINK has stipulated / will enter into commercial agreements for the execution of the provisions received, or, for the provision of the requested services ; data evaluation company; service companies for the acquisition, registration and processing of data from documents or media provided or originated by the customers themselves and relating to massive operations relating to payments or shipments; companies that carry out transmission, enveloping, transport and sorting of communications to customers; companies that perform archiving services for documentation relating to relationships with customers; management company of payment services, credit cards, etc .; survey company about: quality of services provided, customer satisfaction, offer of new products etc;

Methods of data processing

ITALIAN THINK ensures the use of suitable tools to ensure the absolute security and confidentiality of the personal data you provide. Data processing may be carried out using manual, IT or telematic tools designed to store, manage and transmit the data. We remind you that the site is protected by adequate protection systems to block access to confidential information by outsiders.
Rights of the interested party

ITALIAN THINK, in full compliance with the provisions of articles 7 and 8 of the Privacy Code, informs you that the user has the right: to know the existence of personal data concerning him, which must be made available to him in an intelligible form ; to know the origin of the data concerning you; to know the purposes and methods of the processing; to know the logic applied in case of treatment carried out with electronic instruments; to know the details of the data controller and data processors;
to know the subjects or categories of subjects to whom the personal data may be communicated; updating, rectification or integration of personal data concerning you; the cancellation, transformation into anonymous form or blocking of personal data concerning you, the processing of which has not been correctly authorized; to oppose for legitimate reasons the processing of data even if pertinent to the purpose of the collection; to oppose the processing of data provided for the purpose of sending advertising material or for the purposes of commercial information. To exercise the rights referred to in Article 7 of the Privacy Code summarized above, the customer may contact ITALIAN THINK in the manner provided for in Article 9 of the same code, and preferably by registered letter with return receipt.

RETURNS
Something wrong with your order?
No problem!

You can return your order for free * or by using our paid home collection service. You can return for product replacement or refund within 14 days of receiving the order.

To return the product and confirm the return address, contact customer care in chat, alternatively write to order@italianthink.com we will contact you to assist you in managing your problem.

 

Campania - Napoli (NA)

Via Miano di Capodimonte, 150 80145 Napoli (NA)
Tel. (+39) 08118558068